At MILBIL LTD, your privacy is important to us. As the data controller for personal information collected through our website, we are committed to processing your data transparently, securely, and in full compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. How We Use Your Data

We collect and process your personal data for the following lawful purposes:

• To process, fulfil, and manage your orders
• To provide responsive and effective customer support
• To personalise and improve your shopping experience
• To ensure the functionality, security, and performance of our website
• To comply with legal and regulatory obligations
• To send you marketing communications (only with your explicit consent)

2. Sharing Your Data with Trusted Third Parties

We may share your data with carefully selected third-party service providers that assist us in our business operations, including:

• Delivery and courier companies
• Payment processing providers
• IT and website hosting partners
• Analytics and digital marketing platforms

All third parties are contractually obligated to process your data securely and in line with data protection regulations.

We do not sell or rent your personal information to any third parties.

3. What Data We Collect

We may collect the following types of personal information:

• Name and contact details (e.g. email address, telephone number, postal address)
• Order and transaction history
• IP address, browser type, and device information
• Cookies and tracking data (used for site analytics, functionality, and advertising)

We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings at any time.

4. Data Security & Retention

We use robust technical and organisational safeguards to protect your data, such as:

• Encrypted data transmissions (HTTPS)
• Secure servers and encrypted storage
• Firewall protection and restricted access
• Routine monitoring, security updates, and audits

We retain your personal data only for as long as necessary—typically up to 2 years, unless a longer retention period is required by law.

5. Your Rights Under UK GDPR

You have the right to:

• Access – Request a copy of your personal data
• Correction – Correct inaccurate or outdated information
• Erasure – Request deletion of your data (where applicable)
• Restriction – Limit how your data is processed
• Objection – Object to specific data uses
• Data Portability – Receive your data in a portable format
• Withdraw Consent – Opt out of marketing communications at any time

To exercise any of these rights or raise a privacy concern, please contact us:

Email: info@milbilltd.co.uk
Post:
MILBIL LTD
101 Maryside, Slough, England, SL3 7ES

We aim to respond to all valid requests within one month, as required by UK GDPR.