By purchasing from MILBIL LTD, you agree to the following terms. Please read them carefully.

1. Pricing

• All prices include VAT (where applicable) but exclude delivery charges.
• If VAT rates change between the time you place your order and dispatch, we will adjust the total unless full payment has already been made.
• Payment is only charged upon dispatch. A Dispatch Confirmation Email will be sent at that time.
• Ownership of goods transfers to you once full payment is received.
• In the event of late payment, we reserve the right to charge interest at 2% above the Bank of England base rate, calculated daily.

2. Product Information

Unless otherwise stated, MILBIL LTD is not the manufacturer of the products sold.

Please note:

• Product colours may vary due to screen or device settings.
• Packaging may differ from online images.
• Always read labels, warnings, and instructions before use.
• We reserve the right to update or improve products for legal compliance or technical reasons that do not affect functionality.

3. Order Processing & Delivery

Order Handling:

• Orders are typically processed the same working day.
• Orders placed after 4 PM GMT, or on weekends or public holidays, are processed on the next working day.
• Please allow extra time during peak seasons.

Delivery Options & Costs:

• Shipping methods and charges (inclusive of VAT) are clearly displayed at checkout.

4. Delay or Non-Performance

• If delivery is delayed due to factors beyond our control (e.g. severe weather, strikes), we will notify you and do our best to minimise the impact.
• You may cancel the order for a full refund if the delay is significant.
• If fulfilment becomes impossible due to external events, we reserve the right to cancel the order and issue a full refund.

5. Order Cancellation

You may cancel your order within 14 days of receiving it.

To cancel, contact us at:
Email: info@milbilltd.co.uk
Post: MILBIL LTD, 101 Maryside, Slough, England, SL3 7ES

6. Returns

• Items must be returned within 14 days of notifying us of cancellation.
• Return postage is your responsibility unless free returns were offered at purchase.

Return Address:
Returns Department
101 Maryside, Slough, England, SL3 7ES

Please use a tracked delivery service and retain proof of postage.
Refunds will not be issued for items we do not receive.

7. Refunds

• Not dispatched: Full refund within 14 days of cancellation.
• Dispatched: Refund within 14 days of receiving the returned item or valid proof of return.

Refunds are issued to your original payment method.
Items that are used, damaged, or incomplete may receive a partial or no refund, based on their condition.

8. Returns Policy

We comply with UK consumer law to ensure that products are as described and fit for purpose.

If your item is faulty, damaged, or incorrect, contact us at:
Email: info@milbilltd.co.uk
Or: via the contact form on our website

Include:

• A brief description of the issue
• Your preferred resolution (refund or replacement)
• A clear photo showing the issue

If approved, we’ll issue a pre-paid return label and assist you through the return process.

9. Warranty

If a fault occurs within 12 months of delivery (excluding misuse, wear, or accidental damage), we will repair or replace the item in line with our returns policy.

Your statutory rights remain unaffected.

10. Your Consumer Rights

Under the Consumer Rights Act 2015, you are entitled to:

• A full refund within 30 days for faulty goods
• A repair, replacement, or refund within 6 months if a fault is unresolved
• A partial refund if goods fail to last a reasonable time (up to 6 years)

11. Product Use

Unless specified, all products are intended for personal or home-office use only.

Improper, modified, or commercial use may void the warranty and affect your return rights.

12. Customs & International Orders

For international deliveries:

• You are responsible for customs duties, import taxes, and handling fees.
• You must comply with local laws and regulations.
• Parcels may be opened or inspected by customs authorities during transit.

13. Ending Our Contract

We may cancel your order if:

• You fail to accept delivery within a reasonable time
• Fulfilment becomes impossible due to unforeseen events

In such cases, you will receive a full refund.

14. Our Liability

MILBIL LTD is not liable for:

• Losses that are unforeseeable
• Delays or damages caused by external events
• Losses preventable by reasonable precautions
• Business or commercial losses

We do not exclude liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by our negligence

Your statutory rights remain protected.

15. Children

We do not sell to individuals under the age of 18.
Minors must use our website under parental supervision.

16. Personal Data

Your personal data is processed in accordance with our [Privacy Policy], available on our website.

17. Disputes & Complaints

For complaints, contact:
Managing Director
MILBIL LTD
101 Maryside, Slough, England, SL3 7ES

We aim to resolve all complaints promptly and fairly.
Legal matters are governed by English law and may be brought in the courts of England, Wales, Scotland, or Northern Ireland, depending on your location.

18. Other Important Terms

• We may transfer our rights or responsibilities under this contract to another organisation.
• This contract is between you and MILBIL LTD. No third party may enforce any of its terms.
• If any part of these terms is found to be unlawful, the remaining terms will continue to apply.